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Personal Management

ABC's of Business Writing

The ABC's of Business Writing

Ever judged a book by its cover?

What we write is seen as a reflection of who we are, and the organisation we represent.
What image does your organisation project?
Are you concerned about the quality of your business communications?

Learning Objective:
By the end of the workshop, participants will understand:

Target Audience:
Anyone who communicates in writing... In other words, everyone!
For everyone who needs to write letters (and emails), communicate effectively and look professional

Content:


Length: One full day
Format: Workgroup interactive
Optimum number Participants/facilitator: 18

Creative Thinking

Creative Thinking

What you will learn:
Creativity! This is an experiential and practical workshop that gives you easy, useful tools to aid creative thinking. It will help managers break out of convention and find new ways to get things done, build your business success and get the most out of staff.

What you will be able to do:


What we will cover:


Who should attend:
This is a workshop designed to unlock creative thinking and innovation amongst leaders, line managers, business owners or anyone who wants to crack problems creatively.

Length: One full day
Format: Workgroup interactive
Optimum number Participants/facilitator: 16

Dealing with Conflict & Aggression

Dealing with Conflict & Aggression

Communication
Conflict Dynamics
Aggression
Assertiveness

Learning Objective:
To understand and be able to use the skills of communication that help prevent conflict arising in situations where discussion may result in an argument, and to understand and use skills to resolve conflict.

Target Audience:
Any person who is required to deal with others in situations that have the potential for dispute or disagreement.

Content:
The verbal and written elements of communication are covered in a practical exercise - often the start of conflict and aggression is caused through misunderstandings. Questioning and listening techniques. Conflict - five conflict handling modes. Participants complete a questionnaire to identify their own individual reactions to conflict. Dealing with aggression - an explicit video is used that demonstrates the various types of aggressive behaviour and how it is managed. This is related and adapted to participants own situations and how they can apply the techniques learned. How people can assert themselves is provided through two methods - DESC, and the 6 steps of how to ‘say what you want’.
 
Practical exercises and practice sessions throughout
 
Length: One or two full days (in-house)
Format: Workgroup interactive
Optimum number Participants/facilitator: 16

Motivating Myself

Motivating Myself

What's my Value?
What's my Purpose?
Where's my Support?
What's my Strategy?

Learning Objective:
To learn to establish, from the ground up, the image of participants in their own eyes in the most  positive light, build self-confidence from that image, establish a purpose, a strategy for achieving  that purpose, set way-point goals for measurement and protective strategies to cope with set-backs.

Target Audience:
Anyone, but particularly those who are working in an environment where success is determined  mostly by the person's own efforts.

Content:
Self image:
What have I achieved in my life so far? What are my successes and how are they  recorded? Writing a 'brag-book' and keeping a good-news file. What are my qualifications and  experience-base? What am I capable of? How important is visual & vocal image?

What have I achieved in my life so far? What are my successes and how are they  recorded? Writing a 'brag-book' and keeping a good-news file. What are my qualifications and  experience-base? What am I capable of? How important is visual & vocal image?

Purpose:
What am I here for? What's the overall purpose for my being here? How can I break  that down into manageable mini-purposes?

What am I here for? What's the overall purpose for my being here? How can I break  that down into manageable mini-purposes?

Goal-setting:
Using the 'SMART' model to set goals that are realistic and within your  capabilities and resources. Daily goal-setting -'what have I done today to move the business  forward?'. Prioritisation of effort. Support Structures - you may be working alone, but what  support can you create, and how? Networking and Mentoring. Family issues. Time & Stress  management (key points only). Celebrating successes no matter how small. The paradigm trap.  Using Vision statements. Vroom's 'expectancy' (valency) theory and how you can use it.

Length: one full day
Format: Workgroup interactive
Maximum number Participants/facilitator: 15

Relationships & Conflict

Relationships and Conflict

Relationship Awareness
Rewarding Environments
Motivational Value Systems
Valued Relating Styles
Conflict Sequence
Conflict Resolution Skills

Learning Objective:
Through a self-survey and facilitated feedback session, discover how you naturally behave and relate to others when things are going well, versus when things are not going so well, and how others react in similar circumstances. Learn how to resolve conflict more effectively using simple models and methods, building on what you've learned about how you and others behave naturally and in conflict.

Target Audience:
Anyone who wants to work more productively and harmoniously with others - particularly in work teams. Any team that is currently dysfunctional due to interpersonal conflict.

Content:
Relationship Awareness® Training (Strength Deployment Inventory® - SDI®) – a modern psychometric instrument based on Elias Porter’s work since 1935, includes a self-survey of the participants own Motivational Value System, Valued Relating Style and Rewarding Environment, allowing participants to identify their ‘natural’ state and then contrast that with how the participant ‘moves’ relating style during conflict (Conflict Sequence). An understanding of and comparison to 6 other potential styles and their associated conflict sequences.

Conflict: Building on that process we examine the usual causes of conflict and the potential stances that people can take up during conflict, in an examined tension between the drive to satisfy the concerns of others and the drive to satisfy own needs. Video-based case study ‘Dealing with Difficult People’. DESC scripting – a model of ‘scripting’ prior to discussing undesired behaviour in a way that depersonalises the issue, focuses on behaviour only, offers solutions and outlines consequences. Small-group Simulations are used to reinforce and test the models.

‘Relationship Awareness Training’, ‘Strength Deployment Inventory’ and ‘SDI’ are all registered trademarks of Personal Strengths Publishing Inc, Post Office Box 2605 Carlsbad, CA, USA, email: This e-mail address is being protected from spambots. You need JavaScript enabled to view it.

Course fee includes your Strength Deployment Inventory.
Length: One full day.
Format: Workgroup interactive
Optimum number Participants/facilitator: 18

Need a facilitator to mediate internal conflicts? Check out The People Effect

Stress Management

Stress Management

Symptoms
Understanding
Coping

Learning Objective:
To understand what Stress actually IS, why we need SOME stress, how to identify it, reduce that which is reducible, and manage or cope with that which is part of your life or job. Includes two practical relaxation techniques

Target Audience:
Anyone whose life or occupation makes them vulnerable to stress over and above the stress required to perform, and who needs a little help in coping with it.

Content:
Stress from primitive times (why we need stress), definition/analysis, Maslow's Human Needs Vs Stress, self-test. Desirable stress Vs Undesirable stress

Types of stress: emotional, adaptation, frustration, overload, deprivation.

The Holmes/Raha stress scale. Self-analysis questionnaires, Type A & B personalities.

Common symptoms.

Coping techniques, Autogenics, relaxation breathing.

Length: Half-day.
Format: Workgroup interactive.
Maximum number Participants/facilitator: 15

The Exceptional Secretary

The Exceptional Secretary

Learning Objective:
This course has been designed with the understanding that the role of a Secretary and PA is demanding and multi-functional. It requires flexibility, confidence in interacting with others and a high degree of professionalism. The course addresses some of the key issues and provides a foundation on which the participants can build to be exceptional at their job.

Target Audience:
Secretaries, Senior Secretaries and PA's who want to improve their skills and confidence in their ability to cope with the many challenges of their role.

Content:
Secretary and Personal Assistant role
Expand understanding of the Secretary/PA position and the fundamentals of the role.

Initiative & Responsibility
How to increase your “value” and push the boundaries of the role through being pro-active, anticipating problems and adopting an innovative attitude.

Assertiveness
Increase confidence in dealing with difficult people, regain control by knowing how to work effectively with colleagues who are not pulling their weight or those who are aggressive and dominating.

Effective time management
Identify top time-wasters, learn strategies on how to increase personal productiveness, the delegation process and how to delegate effectively.

Remaining professional under pressure
L
earn problem solving techniques, how to “step outside the box”, regain control and reduce worry.

Effective stress management
Identify and learn how to manage personal stress triggers, introduction to proven techniques which can be easily applied in the work environment to maintain alertness, productivity and minimise the negative effects of stress.

Developing the leader in you
Understand the basics of team dynamics, how to strengthen interpersonal skill through better communication, identify common barriers to effective communication, learn how to deal with difficult people and how to manage office conflict.

Working styles
Gain greater understanding of personality styles and how to work effectively with others when their personality temperament is different to yours.

Business social skills
How to feel confident and project confidence in a business-function setting, learn the art of meeting and greeting, conversation icebreakers, conversation skills, beginners guide to business entertaining.

Duration: 2 full days
Available:
in-house or public workshop

This workshop presented in partnership with (and content created by) Marie Posa, Innovative Training Ltd Marie PosaContent Copyright © 2011 Innovative Training Services

Time Management

Time Management

Analysing
Prioritising
Controlling

Learning Objective:
To understand time as a finite resource, that needs to be managed in a way that allows us to make  the best use of it, in the achievement of our most important goals, both work and personal.

Target Audience:
Anyone. Can be biased towards a particular occupational grouping.

Content:
Time as a resource, prioritisation, ABC method, time analysis, time value, self-questionnaires, top  time-wasters, Goal setting, Creating efficient environments, Tools & Pot-holes, Task-listing, Planning, Organising, Delegating, & Control/Review.

Length: Half-day
Format: Workgroup interactive
Maximum number Participants/facilitator: 15