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Management

Foundations for Effective Supervision Stage 1 - Maximising Myself

Foundations for Effective Supervision Stage 1:

Maximising Myself

What you will learn:
Whether you're called a team leader, supervisor or manager - if you're looking for a course that gives you the founding leadership tools and prime personal coping skills, this course is for you. You'll learn that today's leader needs to adopt different behaviours to meet specific circumstances, and how to cope when employees don't always do what they're supposed to do. We'll give you some models to make decision-making easier, and you'll see how to manage your own personal time so that you spend as much of your day working on important things, delegating simpler tasks off to others to do. We'll help you curb and tame that monster time-waster… Meetings!

What you will be able to do:


What we will cover:


Who should attend:
Team leaders, supervisors, managers - anyone who is responsible for the output of others without having had any prior formal training, or those who need to update and refresh.

National Qualifications Framework (NQF) Record of Learning:
To record the credits for this course on your NQF Record of Learning held by the NZQA, you will need to successfully complete the prescribed Unit Standard Assessment listed below:


Unit Standard: 16342
Identify key: workplace organisational principles
Version: 2 Level: 4 Credits: 4

Length: Three full days
Format: Workgroup interactive
Optimum number Participants/facilitator: 16

Foundations for Effective Supervision Stage 2 - Maximising Others

Foundations for Effective Supervision Stage 2:

Maximising Others

What you will learn:
Whether you're called a team leader, supervisor or manager - if you're looking for a course that gives you the founding tools to bring out the best in others, this course is for you. You'll learn how to pass on your skills and knowledge to others via simple training/coaching sessions, to communicate effectively and build productive, positive and motivational workplace relationships. You'll see that conflict is part of everyday life and work, but managed properly it can lead to growth and innovation. We'll show you how to manage performance starting right from the planning stage including goal-setting, performance feedback, and how to use coaching to solving performance problems.

What you will be able to do:


What we will cover:


Who should attend:
Team leaders, supervisors, managers - anyone who is responsible for the output of others without having had any prior formal training, or those who need to update and refresh.

National Qualifications Framework (NQF) Record of Learning:
To record the credits for this course on your NQF Record of Learning held by the NZQA, you will need to successfully complete the prescribed Unit Standard Assessment listed below:

Unit Standard: Demonstrate knowledge of performance management planning
Version: 1 Level: 4 Credits: 3

Length: Three full days
Format: Workgroup interactive
Optimum number Participants/facilitator: 16

National Certificate in Business Administration (Level 4)

In Partnership with

NZQA Registered & Accredited since 1994

National Certificate in Business Administration (Level 4)

"Experience is the child of thought, and thought is the child of action." Benjamin Disraeli

This Busines Administration qualification recognises a broad range of intermediate to advanced administration skills required by the business community. The programme modules allow you to reflect the needs of the work environment in business administration and information technology related roles at an intermediate to advanced level. The course focuses on interpersonal communication, writing ability and problem solving, these key things are competencies that underpin all business administration roles.

This programme can then lead you into other qualifications such as the National Diploma in Business Administration - Level 5

Learning Outcomes

The National Certificate in Business Administration – Level 4 has TWO compulsary modules that collectively make up the required credits for achievement.

Module Topics include:

Each training session is highly interactive and allows the participant to learn the key skills required of a new manager. On completion of all assessments and attendance of the required face-to-face sessions, participants can gain the unit standard credits towards the National Certificate in Business Administration - Level 4.

This qualification is also available to be run as an in-company training programme for your business. You may also be eligible for ITO (Industry Training Organisation) funding.

You can book this course now by visiting the programme page on the NZIM website or click here.

Training Partner

STA is working in partnership with NZIM to deliver this qualification.

National Certificate in Business First Line Management (Level 4)

National Certificate in Business First Line Management (Level 4)

See Unit Standards list for this Certificate

Who’s it for?
Whether you’re CEO of the World Bank, aManager of an accounts team in a mid-size NZ manufacturing enterprise, or a Team Leader at the local Freezing Works, the core skills required to manage the activities of other people are effectively the same. If you get your results through other people, then this qualification is for you.

What’s different about it?
STA trainers come from line management backgrounds. We continually work in today’s workplaces (business or private sector) – not just in academic institutions, and these days we’re interested in what you can do – competence, not just knowledge. The assessment process (leading to the qualification) is all about demonstrated competence.This National Certificate was created & written by trainers with a 25 - year track record in the commercial sector including many years in hands-on management. In fact, all STA trainers must have a business & line-management background prior to joining STA, in order to preserve that work-place reality. While overseas texts and research material is also used, it is checked for accuracy against NZ legal requirements and our own local context prior to being included. Since half our time is spent training on-site in NZ organisations, STA trainers are constantly confronting the real needs of today’s workplace, and adjusting the programme accordingly - which we’ve been doing since 1990.

How long does it take?
NZQA has a guideline that each credit is approximately 10 hours of learning time. This means STA’s version of the National Certificate, which has around 52 credits, is around 520 hours of learning time. This is made up of 9 days workshop time (9am to 4pm), spread through the year, with the rest of the time spent on workplace projects, gathering evidence to be assessed, researching materials and extra reading. Even discussions or attending meetings with a senior manager, business owner or colleagues counts as learning time.
The National Certificate is designed to allow for implementation of key learning points in the workplace, and discussion of the result at each subsequent session.

Do I have to attend all the workshops and successfully complete all the assessment activities?
Well, it's not about attending workshops - it's about proof of competency. You must successfully complete all the assessment activities if you want to receive the National Certificate. There is an unavoidable element of inter-linking and back-reference to previous sessions when it comes to the Unit Standards and the assessment process. So if you've never been on any kind of training course it will be hard to do without attending the workshops.

What is Assessment?
Assessment of competency is a process where you need to provide evidence that you are able to use certain skills and/or knowledge. Simply put, if we've taught you how to do a Performance Review (or if you already know) then you will be asked to provide evidence that you are using the knowledge and skills required. We will show you the different types of evidence that can be used, but an obvious one is what we call 'naturally occurring evidence' - samples of the Review documents, statements from your staff with whom you have completed reviews, having an observer (your boss or a peer-group colleague) sit in with you while you do a couple of reviews - these are all forms of acceptable evidence. You will collect this evidence over time and submit it. We will show you how. It is not hard - it just takes effort and time.

Can I fail?
No. Not in the accepted sense. Maybe you might 'not complete', but there is no such thing as fail. Either you can 'do it' in which case your evidence will show that (result = Competent), or you haven't given us quite enough or the right sort of evidence (result = Further Evidence Required) or you still have work to do to demonstrate competence (result = Not Yet Competent). It's that little word 'Yet' that is important - instead of 'fail', you just have more work to do.

Is there an exam?
No. We are not interested in what you can remember and 'spit out' in an exam, we're interested in whether or not you can 'do it' (and are doing it), and whether you can give us the evidence to support that. When you give us the evidence to the standard required, you gain that part of the qualification. When you've gained all the parts, you get the Qualification.

What’s the Investment?
The fee for the complete programme is $NZ3050.00 per participant +GST
 
Who decided which Unit Standards would be used?
We did. There are many Units that can be chosen (with restrictions), and together the units chosen must add up to 45 or more credits (see the table). After 20 years of successfully running STA’s Team Leader Series both in-house and to EMA’s clients, we’ve picked units that closely match the content of that programme.

What’s a ‘Level’?
The level is the degree of complexity or difficulty. Level 1 Units could be done by secondary school pupils. Levels 3-5 are National Certificate level. Level 6 and 7 are National Diploma-level. 8 & 9 are at Bachelors Degree level. Level 10+ units are at Masters Degree/PhD (Doctorate).

What’s a ‘Credit’?
We need some guide as to how much effort and time is required to achieve a particular unit. While not intended to be accurate, you can use the formula: 1 credit = 10 hours total study time, which includes workshop attendance, self-study, reading, researching, workplace projects and activities, and preparation of Assessment documents and portfolios.


NCBFLM Unit Standards used

(List and description of Unit Standards used - complies with Version 5 requirements)

This is STA's 'generic' programme. When working in-house for you we can select different units to fit your Organisation's actual needs

 

COMPULSORIES

   

UNIT STANDARD

CONTENT

LEVEL

CREDITS

1987

Develop Strategies to establish and maintain positive workplace relationships

People credited with this unit standard are able to: devise strategies to establish positive working relationships with colleagues and manager(s); and develop strategies to maintain and monitor positive workplace relationships.

4

5

16342

Identify Key Workplace Organisational Principles

People credited with this unit are able to: explain the relationship between organisational design and achievement of organisational goals; describe alternative organisational structures; describe management levels within organisations; and explain the impact of environmental factors on the management of organisations.

4

4

23396

Demonstrate knowledge of performance management planning

People credited with this standard are able to demonstrate knowledge of the role of performance management in an organisation; and develop a performance management plan.

4

3

 

(Drawn from) ELECTIVES

   

UNIT STANDARD

CONTENT

LEVEL

CREDITS

8493

Provide Leadership for a team in an organisation

This unit standard is for people who have responsibility for managing the output of a work team.

People credited with this unit standard are able to: identify and use appropriate leadership styles in the workplace; establish team behavioural expectations and standards; facilitate a team in its work; and enhance working relationships with people outside the team.

5

10

9704

Manage Interpersonal Conflict

An important part of any Leaders Role is managing conflict within the team. In this session, we will: identify and clarify areas of interpersonal conflict; develop strategies to resolve conflict; implement resolution; and evaluate resolution.

4

6

9705

Give and Receive Feedback

This module will enable Participants to: plan and prepare for, give, and receive feedback.

Has particular relevance to Performance Review (appraisals), solving performance problems, coaching, disciplinary.

3

3

15189

Implement a health & safety plan for the workplace

People credited with this unit standard are able to: identify responsibilities for the workplace arising out of health and safety legislation; apply a health and safety plan for a specified workplace; report an accident and an occurrence of serious harm in a specified workplace; and prepare to manage emergencies in a specified workplace.

4 4

19796

Demonstrate Knowledge of Employment Law

Participants who complete this session will be able to:

describe the legal framework that governs the employment relationship; describe and distinguish between content and form of collective and individual employment agreements; and describe the resolution of employment relationship problems and the associated institutions and remedies available to support these processes. This topic is for anyone involved in carrying out employment relations roles and activities consistent with employment law.

4

6

23397

Plan and Monitor Performance of Others

People credited with this standard are able to: develop performance management plans; plan and conduct performance management appraisals; and evaluate own performance in the performance appraisal process.

5 6

23400

Demonstrate and apply knowledge of change management in a business operation

People credited with this unit standard are able to: demonstrate knowledge of change management; demonstrate knowledge of the impact of change on people in organisations; and manage change for a work team.

4 5
 

TOTAL CREDITS

 

 

52

Show me more - how does it work?

National Diploma in Business Administration (Level 5)

In Partnership with

NZQA Registered & Accredited since 1994

National Diploma in Business Administration (Level 5)

"Experience is the child of thought, and thought is the child of action." Benjamin Disraeli

The National Diploma in Business Administration - Level 5 recognises advanced level business administration skills and knowledge required by the business community. This qualification follows on from the National Certificate in Business Administration - Level 4 which makes up the first two modules of the Diploma programme.

Learning Outcomes
The National Diploma in Business Administration – Level 5 has FIVE compulsary modules that collectively make up the required credits for achievement.

Module Topics include:


Each training session is highly interactive and allows the participant to learn the key skills required of a new manager. On completion of all assessments and attendance of the required face-to-face sessions, participants can gain the unit standard credits towards the National Diploma in Business Administration - Level 5.

This qualification is also available to be run as an in-company training programme for your business. You may also be eligible for ITO (Industry Training Organisation) funding.

You can book this course now by visiting the programme page on the NZIM website or click here.

Training Partner

STA is working in partnership with NZIM to deliver this qualification.