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Executive (Senior) level

Relationships & Conflict

Relationships & Conflict

Relationship Awareness

Rewarding Environments

Motivational Value Systems

Valued Relating Styles

Conflict Sequence

Conflict Resolution Skills

What is my behaviour when things are going well?

What about when I'm in conflict?

How do others act?

How can I use that information about me and others, combine it with some skills, resolve conflict more effectively and create more productive relationships?

Learning Objective:
Through a self-survey and facilitated feedback session, discover how you naturally behave and relate to others when things are going well, versus when things are not going so well, and how others react in similar circumstances. Learn how to resolve conflict more effectively using simple models and methods, building on what you've learned about how you and others behave naturally and in conflict.

Target Audience:
Anyone who wants to work more productively and harmoniously with others - particularly in work teams. Any team that is currently dysfunctional due to interpersonal conflict.

Relationship Awareness® Training (Strength Deployment Inventory® - SDI®) – a modern psychometric instrument based on Elias Porter’s work since 1935, includes a self-survey of the participants own Motivational Value System, Valued Relating Style and Rewarding Environment, allowing participants to identify their ‘natural’ state and then contrast that with how the participant ‘moves’ relating style during conflict (Conflict Sequence).  An understanding of and comparison to 6 other potential styles and their associated conflict sequences.

Conflict: Building on that process we examine the usual causes of conflict and the potential stances that people can take up during conflict, in an examined tension between the drive to satisfy the concerns of others and the drive to satisfy own needs. Video-based case study ‘Dealing with Difficult People’. DESC scripting – a model of ‘scripting’ prior to discussing undesired behaviour in a way that depersonalises the issue, focuses on behaviour only, offers solutions and outlines consequences. Small-group Simulations are used to reinforce and test the models.

‘Relationship Awareness Training’, ‘Strength Deployment Inventory’ and ‘SDI’ are all registered trademarks of Personal Strengths Publishing Inc, Post Office Box 2605 Carlsbad, CA, USA, email: This e-mail address is being protected from spambots. You need JavaScript enabled to view it.

Course fee includes your Strength Deployment Inventory. 

Length: One full day.

Format: Workgroup interactive
Optimum number Participants/facilitator: 18

The Exceptional Secretary/PA

The Exceptional Secretary/PA

Learning Objective:
This course has been designed with the understanding that the role of a Secretary and PA is demanding and multi-functional.  It requires flexibility, confidence in interacting with others and a high degree of professionalism.  The course addresses some of the key issues and provides a foundation on which the participants can build to be exceptional at their job.

Target Audience:
Secretaries, Senior Secretaries and PA's who want to improve their skills and confidence in their ability to cope with the many challenges of their role.

Secretary and Personal Assistant role
Expand understanding of the Secretary/PA position and the fundamentals of the role.

Initiative & Responsibility
How to increase your “value” and push the boundaries of the role through being pro-active, anticipating problems and adopting an innovative attitude.

Increase confidence in dealing with difficult people, regain control by knowing how to work effectively with colleagues who are not pulling their weight or those who are aggressive and dominating.

Effective time management
Identify top time-wasters, learn strategies on how to increase personal productiveness, the delegation process and how to delegate effectively.

Remaining professional under pressure
earn problem solving techniques,  how to “step outside the box”, regain control and reduce worry.

Effective stress management
Identify and learn how to manage personal stress triggers, introduction to proven techniques which can be easily applied in the work environment to maintain alertness, productivity and minimise the negative effects of stress.

Developing the leader in you
Understand the basics of team dynamics, how to strengthen interpersonal skill through better communication, identify common barriers to effective communication, learn how to deal with difficult people and how to manage office conflict.

Working styles
Gain greater understanding of personality styles and how to work effectively with others when their personality temperament is different to yours.

Business social skills
How to feel confident and project confidence in a business-function setting, learn the art of meeting and greeting, conversation icebreakers, conversation skills, beginners guide to business entertaining.

Duration: 2 full days
in-house or public workshop

This workshop presented in partnership with (and content created by) Marie Posa, Innovative Training Ltd Marie PosaContent Copyright © 2011 Innovative Training Services

Vision, Mission and Values

Vision, Mission and Values

What Vision is, and what it isn't

The Power of Vision

Linking Vision to Mission Statements

The importance and role of Values in Vision

Getting buy-in from the Team

Getting the vision and values
"off the wall and into the workplace".

This is an in-house workshop and is designed for CEO's
and their Senior Management teams

: It is best run off-site & residential, in a relaxed setting (we can arrange this for you).

: It is preceded by a one-on-one consultation with the CEO, along with pre-work for the Management team.

Learning Objectives for Leaders & Executive Management:

By the end of the workshop, participants will understand:

Action Objectives:

As a direct result of the workshop and the pre-work:

1. The Leader will have determined her/his Vision in 'broad-brush'.

2. Senior Managers will have had the opportunity to pre-think before participating.

3. All participants will have applied the methodology,
 and will understand the importance of both the process and the outcome.

4. Either the completed Vision, or at least a robust draft of it, will have been produced.

5. Senior Managers will have had the opportunity to impact on the specifics and to decide whether they will genuinely support the Vision and to demonstrate that support.

6. A plan will have been produced for communicating the Vision throughout the Organisation.

Target Audience:

Chief Executives, Senior Management teams.

Key influencers within Teams
Owners with or without employed staff.

Principals and senior execs of not-for-profit Organisations


The method of creating Vision flies in the face of 'normal' team goal-setting rules, in that Vision cannot come from followers - it must come from the Leader and uses a combination of  (1) 'selling the message' and (2) getting input and support from the Senior team - a process where flexibility can be applied to the 'how' and the 'when', but not the 'what'.

Case studies, including specific content from research such as:

Collins J. - Good to Great

Collins & Porass - Built to Last

Senge, P. The Fifth Discipline - the Art and Science of the Learning Organisation,

Barker, J. The Power of Vision

... including contrasts between well-known major corporates, some successes and some not so successful, and the part that Vision, Mission and Values played in those outcomes.

A series of structured debates followed by syndicate group workshops.

Length: Two full days, (best as off-site, residential, weekends OK).

Format: Workgroup interactive

Optimum number Participants/facilitator: 10