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Managing the Sales Team -  Stage One

Communication
Leadership
Recruiting/Interviewing
Motivation
Goal-setting
Disciplinary/PG's

Learning Objective:
To learn and practice the skills required to create, lead, & motivate a productive team of sales  people, within a customer service, 'developing the individual' focus.

Target Audience:
Senior salespeople, sales supervisors, new managers, or as a modern refresher  for existing managers.

Content:
Communication refresher, listening skills, sourcing new staff, behavioural interviewing  techniques, documentation, modern Leadership skills, the how & why of motivation, goal-setting,  disciplinary and termination procedures, avoiding personal grievances.

Please see Stage Two content

Length: Two full days.
Format: Workgroup interactive, team role-plays
Maximum number Participants/facilitator: 15